Terms and General Conditions of ONLINE Sale

Please consult in Physical Stores the Terms and Conditions of Purchase in those stores

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KARE CAMPAIGNS

The existing promotions are valid for KARE brand items, and do not include other items (from external suppliers) such as fabrics, wallpapers, etc.

The promotion is valid within the time frame referenced in the Main Banner of the Website and according to existing stock.

Not combinable with other current campaigns and/or discounts in effect or resulting from vouchers, credit notes, cards, credits, etc.

Exchanges and/or returns of items purchased during the campaign will not be accepted.

Campaigns that mention Free Deliveries refer to door-to-door service, without assembly included, only in Mainland Portugal, and do not include unpacking and/or assembly of the items.

For more information, please consult the terms below and/or contact our team.

TRANSPORT TO THE ISLANDS

Delivery services with or without assembly to the islands will only be calculated after the customer registers the order on the website www.kare.pt and subsequently placed for the customer’s consideration, who can maintain or cancel the order within 24 hours after such contact.

Please consult the terms below.

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1. INTRODUCTION

This document establishes the conditions governing the use of this Web Page and the purchase of products on it (hereinafter referred to as "Conditions").

We recommend carefully reading the Conditions, our Cookie Policy, and our Privacy Policy (hereinafter collectively referred to as "Data Protection Policies") before using this Web Page.

By using this Web Page or placing an order on it, the user consents to the provisions of these Conditions and our Data Protection Policy. Therefore, you should not use this Web Page if you do not fully accept the Conditions and the Data Protection Policy.

These Conditions may be subject to change.

It is the User's responsibility to periodically review these Conditions, as the Conditions in effect at the time of the Contract's execution (as defined below) or at the time of using this Web Page will always be the ones applicable.

The User may contact us through the contact information available on the website to clarify any questions regarding the Conditions or the Data Protection Policy.

The Contract may be concluded in any of the languages in which the Conditions are available on this Web Page, at the User's choice.

2. COMPANY INFORMATION

This webpage is operated under Trendier By the Second, Lda., hereinafter referred to as KARE, a private limited liability company, headquartered at Rua Almeida e Sousa, no. 3A, 1250-064 Lisbon, registered at the Lisbon Commercial Registry Office under the number 510 286 844, which is also the company’s tax identification number, with a share capital of €2,000.00.

3. YOUR DATA AND YOUR VISITS TO THIS WEB PAGE

The information or personal data provided by the User will be processed in accordance with the Data Protection Policies.

By using this Web Page, the User consents to the processing of such information and data, confirming that the information and data provided are truthful and correspond to reality.

4. USE OF OUR WEB PAGE
By using this Web Page and placing orders through it, the User agrees to:

a. Use this Web Page only for legitimate inquiries and valid orders.

b. Not to place any false or fraudulent orders. If we reasonably believe that an order of this nature has been placed, we will have authorization to cancel it and inform the relevant authorities.

c. Provide us with your email address, postal address, and/or other contact information truthfully and accurately.

The User agrees to the use of this information to contact them if necessary (see our Privacy Policy).

The User will not be able to place an order if they do not provide all the required information.

By placing an order on this Web Page, the User declares they are over 18 years of age and legally capable of entering into contracts.

5. AVAILABILITY OF SERVICES
The items available on this Web Page are only available for delivery in Portugal.

6. CONTRACT FORMATION
The information contained in these Conditions and the data provided on this Web Page do not constitute a sales offer, but rather an invitation to negotiate.

There will be no contract between us and the User regarding any product until their order has been expressly accepted by us.

If the User's offer is not accepted and the amount corresponding to the product has already been charged to their account, the said amount will be fully refunded.

To place an order, the User must follow the online purchase procedure.

The User will then receive an email confirming their order.

This does not mean that the order has been accepted, as it constitutes an offer the User is making to us to purchase one or more products.

The User will be informed through an email confirming the shipment of their order.

7. PRODUCT AVAILABILITY
All product orders are subject to their availability.

In the event of difficulties in supplying products or if a product runs out of stock, we will immediately inform you of the unavailability and reserve the right to provide you with information about replacement products of equal or higher quality that you may order.

If you choose not to order the replacement products, we will refund any amount paid by you in relation to the missing products within 30 days.

There may be differences between the Products delivered and those presented on the website or in the catalog, especially in the case of handcrafted or manually finished products, solid woods, genuine leathers, for which complete production consistency, the absence of distinct shades and/or natural marks cannot be fully guaranteed, or Products that have been subject to adaptations due to technical or technological developments.

Since these differences do not affect the essential characteristics of the Products nor undermine their quality, they cannot justify the cancellation of the order or refusal to accept it.

As it is not possible to guarantee a perfect representation of the Products on the website and/or in the catalogs, especially due to differences in color presentation by internet browsers and/or display monitors, Trendier By The Second Lda. cannot be held responsible for the inaccuracy of the photographs displayed on the website.

8. DELIVERY
Notwithstanding the provisions of clause 7 regarding product availability, and except in the case of extraordinary circumstances, we will make every effort to dispatch the order for the product(s) mentioned in each Shipping Confirmation before the date indicated in the Order Confirmation.

The expected delivery time is always indicated in the Order Confirmation, and any changes to this due to stock or production issues will be communicated.

Despite the above, delays may occur due to reasons such as product customization, unforeseen circumstances, or the delivery area.

For the purposes of these Terms, "delivery" will be considered to have occurred or the order will be considered "delivered" when the User or any third parties designated by them physically take possession of the products, which will be evidenced by the signature of the delivery receipt at the agreed delivery address.

In cases of collection of items from our facilities, and after notice of arrival, the customer has 15 working days to collect the products. If the Customer or an authorized person does not collect their purchase within this period, storage fees will be charged as follows for each day of storage: a) 5% of the purchase value per day for fully paid items; b) 10% of the purchase value per day for items not fully paid.

After a period of 45 days from the notice of arrival made by KARE, if collection or delivery of the products has not occurred due to reasons attributable to the Customer, KARE reserves the right to consider the products as its own, without refunding any amounts paid by the Customer.

If it is not possible to deliver the order to the User, we will leave a note explaining where the order is and how to request a new delivery.

If the User is unable to be at the delivery location at the agreed time, please contact us to arrange delivery on another day.

Please note that, in the event of non-delivery of the product within the stipulated time, you may be charged for storage fees and additional delivery attempts.

8.1 Delivery Costs

Delivery may take place at the Santos store, the Loures warehouse, a pickup point, or at the Customer's home via a carrier or postal service.

The type of transport and associated costs will be specified at the time of placing the order and will depend on the nature of the order. Consequently, the delivery method will vary based on the weight, size, and fragility of the ordered items.

The delivery point will also affect the delivery method and cost.

To track the status of the order, the customer can do so directly online by clicking on “My Customer Account” and selecting the option “Order Status” or by calling KARE's Customer Support Service at the following number: 210964478 from Monday to Friday between 10:00 AM and 6:00 PM. (These hours are subject to change).

If the availability dates of various Products in an order differ, KARE may suggest splitting the order to the customer.

In the case of a split delivery, the contribution to delivery costs will be applied to each part of the order.

In the absence of a split delivery, the delivery will be made on the date when all ordered Products are available.

Any order that includes custom-made products or products made according to the Customer's specifications or that have been the subject of a special request can only be delivered by a carrier to the address provided by the Customer.

8.2 Delivery Methods

a. Delivery to the Santos Store: applies to small, non-bulky items (such as tableware, textiles, small decorative items, etc.), or to the Warehouse near Loures for furniture, larger items, fragile items, and bulky orders.

This store or warehouse delivery method is free of charge. Eligibility for a delivery method is indicated at the time of cart validation. Any pickup of goods requires the presentation of a valid ID from the person named on the order form. Pickup can be done by a third party upon presenting their ID and the original ID of the person who placed the order or a copy of that ID along with a properly executed power of attorney.

Pickups are scheduled in advance when items are validated by our logistics team for delivery.

The customer will be contacted with the date, time, and address of the warehouse for pickup.

Pickups without prior scheduling will not be accepted, as it may interfere with the weekly scheduling of goods in and out by the Logistics Department.

b. At Pickup Points

Your order will be treated as a priority and you will receive a notification by SMS or email when your order is available at the Pickup Point. To benefit from this service, make sure to keep your details updated. Otherwise, you will receive a postal notice at your home. Pick up within a maximum of 8 days, bringing your ID card or citizen card.

This delivery method is not available for orders containing items that are exclusively home delivery and/or orders with a weight exceeding 10 kilograms.

c. Door-to-Door Postal Delivery

Your order will be delivered by a specialized express delivery carrier. A courier will appear at the requested address after the goods are dispatched. Packages will be left at your door.

The prices for this service include only door-to-door delivery and do not include assembly and/or installation.

Prices for these services on the islands will be quoted and presented to the customer for consideration after the order is registered.

The indicative delivery date will be specified in the order. We will clearly provide an indicative delivery date when you place your order on our site.

d. Delivery by Carrier

The delivery of the order is made by a carrier specialized in furniture delivery. The delivery date and time are arranged between the Customer and the carrier. The chosen carrier and delivery conditions will depend on the volume of the order. It is the Customer’s responsibility to confirm delivery details at the time of order validation.

The Customer must verify before placing the order whether the items, particularly in terms of their dimensions and volume, can be transported through normal access routes (stairs, elevator, etc.) to the delivery point. The cost of renting a platform or any other equipment necessary to make the delivery to the desired point will be borne by the Customer.

If KARE’s carriers are unable to deliver the Products on the agreed date due to the Customer’s absence or the lack of information about the need for specific delivery means, this may result in additional delivery costs and/or cancellation of the order by KARE if deemed necessary.

The risk of the Product transfers to the Customer at the time of physical delivery by KARE’s carriers on the agreed delivery date.

8.3 KARE GOLD Service (Delivery and Assembly)

With the KARE GOLD Service, the customer benefits from personalized service, scheduling of the day and time window for the service, assembly, and recycling of KARE packaging. Simple, effortless, and worry-free!

The Customer does not need to make any effort in handling the products, assembly, or even worry about packaging waste; just ensure that the space is free and clear to receive our products.

Our specialized technicians arrive at the scheduled time, place the products in the desired location, assemble them, and proceed with recycling the packaging.

This Service does not include the installation of lamps, mirrors, pictures, and other items requiring drilling into walls or other surfaces. In such cases, please contact us at 210964478 or email info@kare.pt for a quote request.

8.4 Continental Portugal and Islands

Delivery services with or without assembly on the islands will be calculated only after the customer’s order is registered on the website www.kare.pt and subsequently presented for the customer’s consideration. The customer may choose to keep or cancel their order within 24 hours after this contact.

The prices listed for delivery services with or without assembly at the time of the order are not valid for the islands. The customer should wait for KARE’s contact after registering their order online to validate the prices for the islands.

8.5 Access for Delivery and/or Assembly Services

It is the Customer’s responsibility to check, before placing an order, if the items, especially regarding their dimensions and volume, can be routed through standard access ways (stairs, elevators, halls, etc.) to the delivery point, as well as to ensure that the desired areas for assembly are free and clear. The cost of renting a platform or any other equipment needed to make the delivery to the desired point will be borne by the Customer.

The inability to perform the contracted services due to the customer not confirming the above paragraph is not considered a reason for returning the purchased items. Therefore, KARE may refuse to take back the items in question or charge the customer for extra time spent by our team to clear space and receive the purchased items.

8.6 Receipt of Products and Complaints

KARE will only be responsible for the costs of return and redelivery if there is an internal error and the product sent does not match the order, if the product has defects from the origin, or if it was damaged during transport. When requesting the collection of returned items, the customer must send photos to the above email for verification of their condition.

In the case of returning and exchanging items, the Customer must comply with the following conditions:

• Return items in good condition, with the complete original packaging, accompanied by the original invoice, the duly filled return slip, and without any signs of actual use.

All items will be checked upon arrival at our service, and only those meeting the return conditions will be accepted for exchange or return. If returning all items, any gift included in the order must also be returned.

When a refund is due, KARE will proceed as follows:

• For amounts paid by Credit Card or PayPal, the refund will be made to the same payment method. For amounts paid via Multibanco and MBWay, the refund will be made by bank transfer (the customer must provide the IBAN in the customer area). Refunds resulting from exchanges will always be made to the IBAN.

At the time of delivery, the Customer must perform the necessary checks for detecting any damages, shortages, defects, finishes, or other visible problems, or determine the non-compliance of the delivered products with their order.

In particular, verify the condition of the packaging, the number of packages, quantities, references, conditions, and characteristics of the products.

Once the item has been checked and the receipt document signed by the customer, KARE is not responsible for any damage that may occur during transport or assembly carried out by the customer.

Under penalty of inadmissibility of the complaint, the Customer must:

• In the case of damage or shortages, specify their reservations on the transport guide, precisely and substantiated, with general statements like “subject to unpacking” or “subject to confirmation” being insufficient.

• Confirm reservations related to shortages or damages and make other reservations that are impossible to detect at the time of delivery, within three (3) days with Customer Service: contact us at 210964478 or email info@kare.pt.

The Customer must also be able to provide all justification regarding the validity of the complaints and allow KARE, its carriers, or any appointed person to confirm them. The Customer should refrain from intervening or involving third parties for this purpose.

In case of a complaint where a reasonable agreement cannot be reached, it can be submitted on the website: www.livroreclamacoes.pt.

However, we emphasize that KARE has been in the international market since 1981 and in Portugal for about 13 years. It is our priority, within the rights of both parties, common sense, and reasonableness, to always propose the best solution to resolve situations as quickly as possible and with minimal inconvenience to the customer. Contact us!

We value good and transparent relationships with our customers.

9. TRANSFER OF RISK AND OWNERSHIP OF PRODUCTS

The risks associated with the product will be the responsibility of the User from the moment of delivery.

The User will acquire ownership of the products once we receive the full payment of all amounts due in relation to the products, including delivery charges, at the time of delivery (as defined in Clause 8 above), or subsequently.

10. PRICE AND PAYMENT

The price of the products will be as stipulated on our Website, except in the case of an obvious error.

Although we strive to ensure that the prices listed on our Website are accurate, errors may occur.

If we detect an error in the price of any of the products ordered, the User will be informed as soon as possible about the error and will have the option to confirm the order at the correct price or cancel it.

If we are unable to contact the User, we will consider the order as canceled and will proceed with a full refund of all amounts paid by the User.

We are not obligated to provide any product at an incorrect lower price (even if a Delivery Confirmation has already been sent to the User) if the pricing error is obvious and unmistakable and could have been recognized by the User as an incorrect price.

Prices on the Website include VAT but exclude delivery and assembly fees, which are added to the total price before order validation.

Prices may change at any time.

However, as stated above, changes will not affect orders for which a Confirmation of Order has been sent.

Prices for items on sale or promotion are not cumulative with any other ongoing promotions or discounts, vouchers, promotional codes, credits, gift cards, or other offers.

Price changes due to promotional campaigns or subsequent sales periods will not alter the final price of an order completed and confirmed by the User at an earlier time.

Once the User has selected all the items they wish to purchase, they will be added to the shopping cart, and the next step will be to complete the order and make the payment.

To do this, the User should follow the steps of the purchasing process, filling in or verifying the information requested at each step.

During the purchasing process, and before payment, the User can modify the order details.

A detailed description of the purchasing process will be provided in the Purchase Guide.

Additionally, if the User is registered, a record of all orders placed will be available in the "My Account" area.

As a payment method, the User may use Visa, Mastercard, American Express cards, as well as PayPal, Multibanco, and MbWay.

The User's credit card details will be encrypted to minimize the risk of unauthorized access.

Upon receipt of the order, we will carry out a pre-authorization on the User's card to verify that it has sufficient funds to complete the transaction.

In the case of payments made via PayPal, the debit will be processed when we confirm the order.

Credit cards are subject to verification and authorization actions by the card issuer; if the issuer does not authorize the payment, we will not be responsible for any delay or failure in delivery, and we will not be able to enter into any Contract with the User.

All purchases made through this Website are subject to the applicable Portuguese Value Added Tax (VAT).

11. BUY AS GUEST

This Website also allows for purchases using the guest checkout feature.

In this mode of purchase, only the essential data required to complete your order will be requested.

Once the purchase process is completed, you will be given the option to register as a user or continue as an unregistered user.

12. RETURN AND EXCHANGE POLICY

12.1 Right of Withdrawal

As a consumer, you have the legally established right to withdraw from the contract within 14 days without providing any reason.

For online purchases, the consumer has a 14-day period from the date on which they, or a third party (other than the carrier) designated by them, receive the goods. For multiple goods in a single order delivered separately, the period starts 14 days after the date on which the consumer, or a third party designated by them, physically receives the last product of the order.

To exercise the right of withdrawal, the consumer can notify Trendier, at the address specified in point 2, or contact us through the available contacts on the website, informing us of their decision to withdraw from the contract through an unequivocal statement.

The right of withdrawal can be exercised by any means.

To meet the withdrawal deadline, you must send us your communication informing us of the exercise of your right of withdrawal before the deadline for withdrawing from the contract expires.

If you exercise this right, the return costs will be borne by the customer.

The right of withdrawal does not apply to orders with customized or made-to-measure products, as well as to the situations referred to in the subsequent point 12.4.

12.2 Effects of Withdrawal

Upon withdrawal from the contract, the consumer is entitled to a refund of the amount paid for the products, excluding delivery and assembly costs.

The refund will be made using the same payment method used for the initial purchase.

You will not be responsible for any fees resulting from the refund. However, we may withhold the refund until the goods are returned or until proof of sending the goods to be returned is provided, whichever is provided first.

12.3 Exclusion of the Right of Withdrawal

In any case, the right of withdrawal will only be accepted if the items are in proper condition, meaning:

• The items have not been used.
• The items have not been assembled.
• The items are in their original packaging, with original labeling.
• The items are not damaged or deteriorated.

These conditions will be verified upon delivery of the products to our warehouse.

Returning products that do not meet these conditions will result in the loss of the right of withdrawal.

12.4 Exchanges and Returns of Promotional Items

Unless there is damage or defect, products purchased under a promotional campaign cannot be returned or exchanged.

Before placing your order, check the terms of the current campaign, including the duration and any limitations related to available stock.

13. Warranty

Under the current legislation (Law No. 84/2021, of October 18), all products sold by KARE are covered by a three (3) year warranty from the date of delivery against manufacturing defects, design defects, or material defects.

During the warranty period, KARE commits to repairing, replacing, or refunding products recognized by its services as defective.

If the purchased product presents a defect or malfunction, the Customer should notify KARE’s Customer Support Service, providing the order number and a description of the defect or malfunction by email: info@kare.pt or by phone: 210964478, Monday to Friday from 9:30 AM to 6:30 PM (these hours are subject to change).

The costs of returning or collecting items within the warranty period will be borne by KARE.

The Customer must include all supporting documents with proof of purchase in their request.

KARE’s liability regarding delivered products, including under contractual or legal warranties, is limited to the price of the defective or non-conforming products.

KARE will not be responsible for compensation for indirect damages or any other financial losses suffered by the buyer or third parties.

Repaired or replaced products benefit from the remaining warranty period. The warranty does not cover:

• Normal Wear and Tear: Deterioration of the product due to normal wear and tear, considering its nature, function, composition, and price.
• Minor Differences: Slight differences observed in products – variations in materials inherent to manufactured products or products with natural components that may change over time.
• Improper Use: Products used improperly or excessively, not designed for such use, including failure to maintain according to the manufacturer’s instructions.
• Installation Issues: Defects resulting from improper installation, storage, maintenance, or assembly (failure to follow assembly instructions).
• Maintenance Deficiencies: Lack of maintenance.
• Improper Use or Specifications: Use not conforming to technical specifications or usage guidelines (failure to follow maintenance and cleaning rules).
• Unauthorized Modifications: Modifications or repairs made by the buyer or third parties.
• External Damage: Damage caused by external objects (e.g., excessively heavy televisions placed on furniture not designed for that purpose), accidents, shocks, fires, vandalism, water damage, humidity, temperature variations, natural or artificial light (discoloration), natural phenomena, or inclement weather.
• Wood Properties: Damage and/or alterations caused by humidity and/or temperature differences affecting the hygroscopic properties of wood, a unique condition of any solid wood item that may vary based on the type of wood and existing local conditions.

Upon receipt of the item at KARE’s facilities, it will be inspected, and if any non-conformity is confirmed, the item will be repaired or replaced if repair is not possible.

In such cases, KARE will send the repaired or new item to the Customer’s address at no additional cost.

If the item is no longer available and cannot be repaired, KARE will refund the Customer for the amount paid, including shipping and return costs.

If the inspection reveals signs of misuse, improper use, or any issues that may have caused the defect or malfunction (e.g., drops, humidity, temperature differences causing reactions in woods, discoloration from intense sunlight or artificial light, corrosion from improper cleaning products, upholstery deformation from excessive use), the Customer will be contacted with a repair quote and to indicate if they wish to proceed with the repair. In such cases, and after customer approval, the item will be sent to technical assistance at the customer's expense.

For customers requesting a technical visit, there is a fee of 50 euros in the Greater Lisbon area. Visits outside Greater Lisbon will be quoted separately.

After the visit, a technical report will be provided, including whether the issue is covered under warranty.

The visit fee will be refunded if the item is covered under warranty, or, if not, a report will be provided with a possible repair quote, without the right to refund for the technical visit.

14. Product Customization

This website offers the possibility to customize certain products, including texts and characters, selected fabric colors by the Customer, or configuring the sizes of customized items.

Please note that due to technical reasons or other factors beyond our control, the actual colors, textures, and sizes (unless the size is subject to customization) may vary from what is displayed on your screen.

Additionally, please be aware that, as these are customized products, they cannot be returned or exchanged.

The Customer ensures that they are authorized to use the texts and other elements involved in the product customization.

However, we reserve the right to refuse your customization or cancel orders for customized products if they do not meet the required conditions.

The Customer will be solely responsible for the requested customization.

We may refuse your customization or cancel orders for customized products if we detect that the customization includes inappropriate elements, third-party property, or illegal content.

We do not assume the obligation to verify and are not responsible for the texts or other elements involved in the customization created by users of this service.

We do not guarantee the legality of these texts or other elements and, consequently, do not assume any responsibility for damages and/or losses that may result for any users and/or any third parties—whether individuals or public or private entities—directly or indirectly from the customization of the products or related directly or indirectly to the product customization.

15. Data Protection

The processing of personal data collected on the website www.kare.pt is the responsibility of KARE.

The data collected on this site are necessary for the execution of the purchase and sale contract, intended for processing orders and communication with the Customer, processing information requests and potential complaints, statistical analysis, and satisfaction evaluation.

Providing the requested information during the Customer registration process is mandatory, and the Customer guarantees that the information provided is accurate.

KARE ensures the confidentiality of all data provided by the Customer and guarantees its preservation for a period of 5 years from the last contact with the Customer.

Although KARE collects and processes data securely to prevent loss or manipulation, using the most advanced techniques, we inform you that open network collection allows personal data to circulate without security conditions, risking being seen and used by unauthorized third parties.

If the Customer gives explicit consent at the time of account creation or modification, KARE may send information about products and services that may be of interest to them using their personal data for direct marketing purposes through any communication channel, including email, SMS, MMS, or other forms of automatic calling.

If the Customer gives explicit consent at the time of account creation or modification, KARE may use their personal data to profile their preferences to tailor proposals and communications accordingly.

The Customer has the right to access, rectify, object to, and delete their personal data. They may also request the limitation of data portability. The Customer can exercise these rights by writing to info@kare.pt, providing their personal information (surname, first name, email address, and phone number).

KARE may verify the Customer’s identity for security purposes when processing the request.

16. Intellectual Property

The customer acknowledges and agrees that all copyrights, trademarks, and other intellectual property rights related to the materials or content provided as part of the website are at all times owned by us or by those who have granted us a license for their use. The customer may only use this material in the manner expressly authorized by us or by those who have granted us a license for its use. This does not prevent the customer from using this website to, as necessary, copy information related to their order or the contract data.

17. Viruses, Hacking, and Other Cyber Attacks

The user agrees not to misuse this website by introducing any viruses, Trojan horses, worms, logic bombs, or any other material that is harmful or technologically damaging.

The user will not attempt to gain unauthorized access to this website, the server on which the website is hosted, or any server, computer, or database related to this website.

The user agrees not to attack this website with any denial-of-service attack or distributed denial-of-service attack.

Failure to comply with this clause will be considered a violation in accordance with applicable law.

We will report any failure to comply with this regulation to the relevant authorities and cooperate with them to determine the identity of the attacker.

Similarly, in the event of a breach of this clause, the authorization to use this website will be immediately suspended.

18. Communication in Writing

Applicable law requires that some of the information or notifications we send to the user be made in writing.

By using this website, the user agrees that most of the communication we send will be by electronic means.

The user will be contacted by email, or we will provide information through notices posted on this website.

For contractual purposes, the user agrees to use this electronic means of communication and accepts that all contracts, notifications, information, and other communications sent electronically meet the legal requirements for being in writing.

This condition will not affect the user's rights recognized by law.

19. Force Majeure

We shall not be liable for any failure or delay in fulfilling any of our obligations under a Contract caused by circumstances beyond our control, including but not limited to Force Majeure events.

Force Majeure includes any act, event, failure to perform, omission, or accident outside our control, including but not limited to:

1. General strikes or other forms of protest significantly affecting the country.
2. Public disturbances, riots, invasions, terrorist attacks or threats, war (declared or not) or the threat or preparation for war.
3. Fires, explosions, storms, floods, earthquakes, collapse, epidemics, or any other type of natural disaster.
4. Inability to use trains, ships, planes, motor vehicles, or any other means of transport, whether public or private.
5. Inability to use public or private telecommunication systems.

Our obligations under the Contracts will be suspended during the period in which the Force Majeure situation continues, and we will be granted an extension equal to the duration of the Force Majeure situation to fulfill these obligations. We will use all reasonable measures to bring the Force Majeure situation to an end or to find a solution that allows us to fulfill our obligations under the Contract despite the Force Majeure situation.

20. Right to Unilateral Amendment of Terms

We reserve the right to review and amend these Terms at any time.

You will be subject to the policies and Terms in force at the time you use this website or place your order, except where changes are required by law to be made with retroactive effect to policies, Terms, or Privacy Statement, in which case any changes will also affect orders you have previously placed.

21. Applicable Law and Jurisdiction

The use of our website and the purchase contracts made through this website are governed by Portuguese law.

This provision does not affect other rights granted to consumers by applicable legislation.

22. Resolução Alternativa de Litígios

A resolução alternativa de litígios é a possibilidade que todos os clientes têm de recorrer a entidades oficiais para ajudar na resolução ou orientação de conflitos, antes de iniciar processos judiciais.

O procedimento é o seguinte: o cliente solicita a um terceiro imparcial que intervenha como mediador entre ele e a loja online.

O mediador pode sugerir uma solução para a reclamação, impor uma solução para ambas as partes ou reunir as partes para encontrar uma solução conjunta.

Se estiver insatisfeito com a aquisição de um serviço no site ou com a solução apresentada para resolver a situação, o cliente pode recorrer gratuitamente ao serviço de mediação de uma das entidades autorizadas a efetuar a mediação e expor a sua contestação.

Entidades autorizadas a efetuar a mediação, conciliação e arbitragem de litígios de consumo em Portugal:

Nos termos do artigo 18.º da Lei 144/2015, de 08/09, informa-se que em caso de litígio o cliente pode recorrer a uma Entidade de Resolução Alternativa de Litígios de Consumo, nomeadamente:

• Centro Nacional de Informação e Arbitragem de Conflitos de Consumo (CNIACC)

  Correio: Faculdade de Direito da Universidade Nova de Lisboa, Campus de Campolide, 1099-032 Lisboa

  Tel.: 21 384 74 84

  E-mail: info@kare.pt

  Site: http://www.arbitragemdeconsumo.org/index.php

Para mais informações, consulte o Portal do Cliente - www.cliente.pt - ou aceda à plataforma de resolução de litígios em linha - https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage

Se é um cliente residente noutro Estado-Membro, pode ainda efetuar a sua reclamação através do Centro Europeu do Cliente, acedendo ao site - https://cec.consumidor.pt/